Recovery & Storage

If your vehicle is badly damaged, unsafe or unable to be driven following an accident, Simply Accident Management can coordinate recovery from the accident scene, your home, a garage or another agreed location.

An accident-damaged car being loaded onto a recovery truckAn accident-damaged car being loaded onto a recovery truck

One team, everything coordinated

Once recovered, the vehicle can be moved to secure storage where required while the next stage of the claim is established.

Our involvement doesn’t stop once the recovery truck leaves. We can then coordinate the vehicle assessment, repair estimate, replacement transport and subsequent repair or total-loss process.

This provides continuity throughout the claim and means you have one team coordinating the different services involved.

Recovery when you need it

An accident-damaged vehicle should not be driven where doing so could be unsafe or cause further damage.

Our recovery network can accommodate a broad range of vehicles and circumstances, including vehicles that are completely immobilised or require specialist transportation.

Vehicles held in a secure, gated storage yardVehicles held in a secure, gated storage yard

Secure storage

There may be a period between recovery and the insurer or engineer determining what happens to the vehicle.

Where required, secure storage provides an appropriate location for the vehicle while inspections, liability enquiries, repair decisions or total-loss arrangements are progressed.

From recovery to resolution

Recovery is normally only the first stage.

We can coordinate what happens next so that the vehicle moves efficiently from recovery and assessment through to repair or settlement.

FAQs

Common questions

Can’t see your question? Call or WhatsApp us on 07444 141 405.

Recovery can be arranged outside normal office hours through our recovery network, subject to location, vehicle type and provider availability.
Storage is a chargeable service. In eligible non-fault cases, we will normally seek recovery of reasonable storage charges from the at-fault party or their insurer. Your contractual position will be explained before or when the service is arranged.
Depending on the circumstances, the vehicle may be stored securely pending inspection, moved to a repair facility or retained while a total-loss claim is being considered.

Been involved in a non-fault accident?

Whether you need recovery, a replacement vehicle, repairs, help with a written-off vehicle or assistance managing your claim, contact Simply Accident Management today.

Tell us what happened and our team will assess the circumstances, explain the next steps and coordinate the appropriate services to get your claim moving.

Available 24/7 by phone and WhatsApp.