Not every accident has a clear-cut version of events. Sometimes the other driver disputes who was at fault. If that happens, don’t panic — disputed liability doesn’t mean your claim is over. Here’s how it works.
Liability is decided on evidence
Fault isn’t decided by who shouts loudest at the scene. It’s determined by the evidence — photographs, dashcam footage, witness statements, the damage to each vehicle and the road layout. This is exactly why gathering evidence at the scene is so important.
What counts as evidence?
- Photographs and video of the vehicles and their positions
- Dashcam footage from either vehicle
- Independent witness details
- CCTV from nearby premises or traffic cameras
- The pattern of damage, which often tells its own story
What if it’s partly my fault?
Some claims are settled on a “split liability” basis, where fault is shared between both drivers. Even if you were partly responsible, you may still be able to recover a proportion of your costs. It’s always worth getting your situation assessed rather than assuming you have no claim.
How we help with disputed claims
If liability is disputed, we assess your situation, gather and present the evidence, and deal with the other party’s insurer on your behalf. Many claims that seem unclear at first are still recoverable once the details are properly reviewed.
The bottom line
A dispute isn’t the end of the road. Get in touch, and we’ll give you an honest assessment of where you stand and what your options are.
Been in a non-fault accident?
Our team is available 24/7. We handle everything — recovery, a replacement vehicle, repairs and your claim — at no cost to you.
Please note: this article is general information about how non-fault accident claims usually work. It is not legal advice and does not create a client relationship. Every claim turns on its own facts — if you need advice on your situation, get in touch and we’ll talk it through with you.