A disputed claim does not automatically mean that you were responsible for the accident. It means further evidence may be required before liability can be established.
Evidence matters
Photographs, dashcam footage, CCTV, witness statements, vehicle-damage patterns, road layout and the accounts given by the drivers can all help establish what happened.
The stronger and clearer the evidence, the easier it may be to resolve a disagreement about liability.
What happens next?
Where liability is disputed, the relevant evidence can be gathered and presented while discussions continue with the insurer.
The timescale depends on the complexity of the accident and the evidence available.
Our team can keep you updated and coordinate the vehicle-related aspects of the claim while liability enquiries progress.