After a non-fault accident, one common question is whether you have to use the insurer’s chosen garage or whether you can pick your own. Here’s what you need to know about repairs.
Your car, repaired properly
When you use an accident management company for a non-fault claim, your vehicle is repaired at a trusted, insurance-approved bodyshop. A qualified engineer assesses the damage before any work starts, and repairs are carried out to a high standard using quality parts.
Why approved bodyshops matter
Approved bodyshops are vetted for quality and follow recognised repair standards. Using one means your repair is done correctly, backed by proper processes, and your vehicle is returned to a safe, roadworthy condition.
What about the engineer’s assessment?
Before repairs begin, a qualified engineer inspects your vehicle to assess the extent of the damage and determine whether it can be economically repaired or whether it should be treated as a total loss. This protects you and ensures the right decision is made.
Will I be left without a car?
No. While your vehicle is being repaired, you’re provided with a like-for-like replacement so you can carry on as normal.
The key takeaway
The priority is that your vehicle is repaired safely, to a high standard, and at no cost to you for a non-fault claim. An accident management company handles the arrangements from start to finish so you don’t have to chase garages or insurers yourself.
Been in a non-fault accident?
Our team is available 24/7. We handle everything — recovery, a replacement vehicle, repairs and your claim — at no cost to you.
Please note: this article is general information about how non-fault accident claims usually work. It is not legal advice and does not create a client relationship. Every claim turns on its own facts — if you need advice on your situation, get in touch and we’ll talk it through with you.